Tourism
Industry Losing Sleep as Hotel Strike Looms
Just recovering after 9/11, the area's travel and convention
business could suffer a new blow
Los
Angeles Times - September
18, 2004
By Debora Vrana
From
his office just outside the nation's capital, Steve Schultz
is planning a trade show that would fill the Los Angeles Convention
Center with electrical contractors for several days in November.
However,
with a strike or lockout threatening to idle thousands of
Los Angeles hotel workers, Schultz may be looking for a new
venue or, at the very least, other places for his conventioneers
to spend the night. His group, the National Electrical Contractors
Assn., is made up primarily of business owners who employ
union members and are sensitive about labor issues.
"I
don't know if they will cross picket lines or not," said
Schultz, head of convention planning for the Bethesda, Md.-based
NECA. One option: moving his event and its 6,000 attendees
to another city.
"I
don't want to say yes or no yet," Schultz said this week.
"We don't know what is going to happen."
But
one thing is clear. The possibility of a hotel workers strike
has many analysts concerned that it would be another blow
to L.A. County's $11-billion tourism and convention industry,
now in the early stages of recovery from a dramatic downturn
after 9/11.
"It's
bound to be a problem," said Patrick Ford, president
of Lodging Econometrics, a hotel industry data firm in Portsmouth,
N.H. "If we're going to end up in a strike, we're just
hoping it will work out quickly."
Nearly
2,000 waiters, housekeepers and other union workers at nine
Los Angeles County hotels voted this week to authorize their
leadership to call a strike if contract talks collapse. The
hotels' 5,600 rooms represent nearly 10% of the upscale lodging
in the area. Four of the hotels are just blocks from the convention
center and make up about 53% of the upper-end lodging in downtown
L.A., said Bruce Baltin, a senior vice president at PKF Consulting.
Negotiations
are on hold, and federal mediators have been called in to
try to settle the dispute, which centers on healthcare benefits
and the length of the new contract. In the meantime, the situation
remains volatile. On Thursday, 17 laundry workers at downtown's
Wilshire Grand were locked out and their jobs quickly filled
by replacement workers. The union filed a complaint with the
National Labor Relations Board, contending that the lockout
was illegal.
Hotel
owners have vowed to operate with replacement workers during
a strike or a lockout, but labor strife at some local hotels
could persuade some travelers from outside California to avoid
Los Angeles altogether.
"A
labor dispute can't do anything but hurt the way delegates"
view Los Angeles as a convention city, said Michael Collins,
executive vice president of LA Inc., the city's convention
and visitors bureau.
Although
no one can quantify the effect of a work stoppage on the L.A.
economy, Collins noted that "none of this is good for
our tourism industry."
L.A.
County's tourism and convention business plummeted more than
30% after the Sept. 11 attacks. Tourism has rebounded this
year. As of July, hotel occupancy was up 10% over last year
at 75.3% and room rates are up. The occupancy rate for downtown
hotels is up about 10%, but that brings it to only about 58%.
A
strike "could be very damaging," said Jack Kyser,
chief economist for the Los Angeles County Economic Development
Corp. "We've seen some improvement this year, and this
strike could blow it all up."
Even
before the terrorist attacks, Los Angeles struggled to attract
big conventions, hampered by downtown's reputation for being
short on hotel rooms and attractions. The convention center
expects to play host to 15 big conventions this year, down
from 16 last year and fewer than half the 35 held in 2001.
The
nine hotels affected are the Hyatt Regency Los Angeles, Millennium
Biltmore, Westin Bonaventure and Wilshire Grand downtown;
the Regent Beverly Wilshire in Beverly Hills; the St. Regis
and Westin Century Plaza in Century City; the Hyatt West Hollywood;
and the Sheraton Universal in Universal City. NECA members
plan to stay at the Wilshire Grand and Millennium Biltmore
as well as other downtown hotels.
Analysts
don't expect major conventions or key business conferences
scheduled for Los Angeles to be canceled if there's a strike
or a lockout. But leisure travelers may go elsewhere, they
said. Discretionary business travel would be most affected.
"Our
corporate travel managers are closely monitoring the situation,"
said Caleb Tiller, spokesman for the National Business Travel
Assn., an Alexandria, Va.-based trade group that represents
more than 2,500 corporate travel managers.
A
strike might prompt business travelers to postpone trips,
bypass L.A. for nearby cities or settle for videoconferencing
or conference calling, said Jack Riepe, spokesman for the
Assn. of Corporate Travel Executives, another trade group
for corporate travel managers. Of particular concern, he said,
would be that the hotels wouldn't be able to offer the same
level of service for large meetings.
"One
of the lessons business travelers have learned since 9/11
is that not traveling is not the end of the world," Riepe
said.
Local
hotels would also feel the pain. Although hotels are expected
to stay open and hire workers to cross picket lines, much
as supermarkets did during the strike and lockout that ended
in February, strike-related expenses would rise.
"Obviously
the hotel companies will take a hit," depending on how
long a labor stoppage would last, said Craig Parmelee, a director
with Standard & Poor's.
He's
not alone. Travel agents who have spent weeks answering nervous
questions about hurricanes have a new potential headache to
deal with.
"When
I first heard about [the possibility of a strike], my first
thought was, 'Gosh, here we go again,' " said Pamela
Epting, a travel agent with the Automobile Club of Southern
California.
"All
we need is another hiccup in this industry."
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