Travelers
Need To Plan in Case Of Hotel Strike
Washington Post - September 21, 2004
By Keith L. Alexander
Henri
Manasse remembers checking into the Hilton Hotel in Istanbul
a few years ago when the employees there were on strike.
The
frequent flier from Rockville had to make his own bed. His
room wasn't cleaned. His towels and washcloths weren't changed.
And getting room service wasn't even an option.
Manasse
said if he had to do it all over again, he wouldn't stay at
a hotel while employees were on strike. "I recommend
staying at another property," he said.
With
unions and hotels in Washington, San Francisco and Los Angeles
locked in tense contract negotiations, strikes could soon
occur at some hotels, including some owned or managed by Marriott,
Hilton, Hyatt and Starwood. Travelers could find themselves
having to cross picket lines if the two sides are unable to
reach an accord. Among the key issues is the length of a new
contract.
The
unions are scheduled to meet with hotel officials today in
a bid to avert a strike in the District.
If
the talks fail and a strike is called, it's unclear how many
hotels would be hit. At most, nine hotels in Los Angeles,
including the St. Regis and the Westin Century Plaza, 14 hotels
in San Francisco and 14 properties in Washington could be
affected. But workers also may strike at just one hotel in
each city, or the action may not be even that extensive. For
a listing of the hotels possibly affected, travelers can go
online to the union-sponsored Web site, www.hotelworkersunited.org/factsheets.asp,
then click on a city.
The
hotels say they have contingency plans to ensure that business
remains as usual during a strike. "We will be open and
operating as always and we have plans in place to manage and
ensure that our guests receive the best customer care,"
said Jeanne Datz, a Hilton spokeswoman. The Hilton San Francisco
and the Capital Hilton and Washington Hilton & Towers
hotels in the District are among the properties threatened
by the strike.
Spokesmen
for Hilton, Marriott and Starwood said that in the event of
a strike, they have no plans to waive cancellation fees.
Managers
of the Wilshire Grand Hotel in Los Angeles last week locked
out laundry employees and quickly filled their jobs after
a contract standoff between the union and management there.
Hotel
strikes do not commonly affect properties nationwide but rather
are touched off at isolated sites. The unions are hoping to
strengthen their clout by seeking two-year contracts in the
three cities that expire at the same time as current contracts
in New York, Chicago and other cities.
Joseph
A. McInerney, president and chief executive of the American
Hotel and Lodging Association, said that even if employees
are picketing properties, guests can expect the "same,
usual service."
"This
might be an inconvenience, but will not affect your stay,"
McInerney said.
More
News About the Los Angeles Hotel Workers' Struggle for a Fair
Contract >>
|