Nickel
and Damned
Tales From the Back of the House in L.A.'s Hotel Workers' Struggle
LA Weekly - October 1, 2004
By Steven Mikulan
PENNY
MOORE CAME to California 15 years ago because she was, as
she puts it, "born in the wrong place," a self-professed
liberal living in a red state. But Moore had another reason
to flee Bowling Green, Kentucky. As a waitress making $2.01
an hour, she never drew a paycheck during 10 years of work
because taxes ate up every dime of her wages, forcing her
to live off her tips.
"You
worked other jobs, you worked double shifts, seven days a
week," she says in a slight Southern twang, explaining
the rules of economic survival in a system that might be called
compassionate slavery. She found California's minimum-wage
law an unbelievable godsend; before long she got a job as
a drink server at Telly Savalas' sports bar at the Sheraton
Universal Hotel and, through her union's credit union, was
soon able to open a savings account and buy a car. Fifteen
years later Moore is a bartender at the Sheraton and rents
a place just up the road from work.
When
Raul Ripoll came to L.A. in 1972, he got a bartending job
on Eighth Street near Normandie.
"We
used to live in that area when Eighth Street was Eighth Street,"
he says with nostalgic pride. "Between Vermont and Western
it was 'the strip' - nice and clean, with a lot of clubs and
nightlife - Nat 'King' Cole had [one time] played that area."
For
four years Ripoll, a native of Mexico's Yucatán Peninsula,
was happy working for minimum wage and no benefits.
"Some
of my customers were from the Beverly Wilshire Hotel who'd
say, 'Why don't you work with us?" I said, 'No, I like
it here, the tips are good - I live two blocks from here,
I walk to work!"
But
when Ripoll's first son was born prematurely, the father found
himself on the wrong end of a hospital bill for nearly $30,000.
In 1984, when his second son was also delivered early, he
got a "back of the house" job as a union banquet
worker at the Beverly Wilshire. It was a lucky move, for his
younger son, Richard, was found to have been born with cerebral
palsy - within six months of starting his new job, Ripoll
and his family were covered by the union's Kaiser health plan.
Today
Moore is still at the Sheraton, bartending with benefits and
protected by years of seniority. Yet she is still being offered
nickels and dimes in the form of a wage-and-benefit package
proposed by the Hotel Employers Council, with which its union,
HERE (Hotel Employees and Restaurant Employees), has been
negotiating since March. (The Weekly has been told by sources
close to the negotiations that a strike is imminent and could
come as early as Friday.)
Ripoll
explains that his industry's workers are grouped under tipped
or non-tipped categories.
"We
asked that housekeepers and other non-tipped employees, who
are the majority, get an increase of $2.75 per hour over two
years. The companies are offering $2.15 in five years. For
workers like waiters, who make most of their money in tips,
we asked for a $1.50 per hour in two years; they're offering
40 cents in five years and no increases for banquet employees
like me. We also wanted a 30-cent-an-hour increase in two
years for our pension - they're offering 10 cents an hour
in five years."
TODAY
PENNY MOORE is sitting in the lobby of her own piece of the
American Dream, a tiny theater she runs on Lankershim Boulevard,
but she is talking about the contract negotiations.
"They
proposed a $10 a week medical co-pay," she says. "Forty
dollars a month may be cheap for some people, but it's a lot
for someone riding the bus making 9, 10 or even 11 dollars
an hour with a family of four. We have a banquet server in
his 70s who walks with a cane. He still works even though
he's getting a partial pension because he can't live on it.
He has to carry a tray with a minimum of 12 plates on it over
his head, not because he wants to but because he doesn't have
a choice."
As
with most union contracts, wages lie at the heart of the negotiations
between HERE and the nine hotels represented by the employers
council (Regent Beverly Wilshire, Sheraton Universal, Millennium
Biltmore, Hyatt West Hollywood, Westin Bonaventure, Wilshire
Grand, Hyatt Regency Los Angeles, St. Regis and Westin Century
Plaza). Still, HERE is also proposing a guarantee that immigrant
workers not be fired but merely laid off (with seniority rights)
if their work permits expire, and that employers set up programs
to hire more African-Americans.
Steve
Whitlock is one of relatively few blacks working in California's
hotel industry today.
"There
was a time," he says, "when the first person you
saw at the door of a luxury hotel was an African-American.
Today only 6.4 percent of hotel employees in L.A. are black."
Whitlock,
like Moore, is a native of Bowling Green, and has worked nearly
six years as a houseman at the downtown Hyatt, a broadly defined
job that involves supporting the housekeeping staff by bringing
it supplies, shining shoes, sorting dirty linen and stripping
the hotel's floors. He moved to Los Angeles in 1980 with a
gospel singing group. Whitlock's fondest memory of that time
was when the singers appeared at Las Vegas' Flamingo Hotel.
"There
was a big glass wall between us and the casino. When we sang
'America,' everyone on the other side of that glass stopped
playing craps and stood listening to us."
The
group eventually returned to Kentucky, but Whitlock remained
in L.A., where he found it was not the walls but ceilings
that are made of glass. Today he is a HERE shop steward and
lives by Manchester Boulevard near Vermont Avenue with his
wife and four foster children, and takes a couple of buses
and the Blue Line subway to work.
Speaking
to me on the steps of City Hall, Whitlock comes across as
an earnest man equally at ease discussing the contract, the
Lakers or motorcycles.
"The
medical benefits are what a lot of us are most concerned about,"
says Whitlock, who also takes care of a disabled aunt who
lives nearby him. "I'm not personally ready to go on
strike. I have my fears every day, but I conquer them by talking
to my fellow workers."
Whitlock
is not alone in his unease about the future. Anna Ledesma,
a housekeeper who has worked seven years on the 22nd Floor
of the Westin Bonaventure's Tower Two, feels that in the event
of a strike perhaps half of the membership, particularly the
older workers, won't honor picket lines.
"They
say, 'I have car payments' or 'I have house payments,'"
Ledesma says just before attending a round of meetings at
HERE's Local 11 headquarters across from MacArthur Park. "I
tell them, 'You have the right to fight - you tell me why
you don't want to fight!' I'm ready to fight, but you can
see some people's expressions - they don't want to."
Ledesma,
a single mother and native of San Antonio, Texas, takes two
buses to reach work from her Highland Park apartment, which
she shares with her teenage daughter and two adult sons. She's
been around, having previously worked in Atlanta and San Diego,
where she particularly remembers beach sand as the bane of
hotel housekeepers.
For
Ledesma, like many others, this contract is all about health
insurance. A while ago she wrenched her shoulder and was put
on light duty for six months. Even today, though, her shoulder
hurts when she pulls off sheets or reaches for towels, making
it difficult for her to make up the 15 rooms assigned to her
in the approximately 20 minutes allotted to each. Ledesma
notes that many of her co-workers forget about the hotels'
temporarily imposed $10 medical co-pay and at the end of the
month often find themselves financially in the hole - or without
coverage.
Another
negotiating sticking point is the union's demand to align
the contract-expiration dates of its Los Angeles, San Francisco
and Washington, D.C., locals with the 2006 date now held by
its other locals in the U.S. and Canada. Such an alignment
would clearly give the union more negotiating clout in the
future; the hotels are countering with a five-year agreement,
which would not only affect the bargaining nine, but also
the eight other L.A. hotels and film-studio commissaries that
have me-too clauses in their contracts with the union.
"We
need to show them we have the power like they have,"
Ledesma says of HERE's alignment proposal.
Ledesma's
fellow Bonaventure housekeeper Aida Marmol recently participated
in a HERE-related Hungry for Justice press conference in City
Hall. Later, she spoke to me in Spanish through an interpreter.
"After
we took the strike vote," Marmol says, "a lot of
security people appeared in the hotel. We felt humiliated,
as though we were being treated as terrorists."
Marmol,
a Honduran native, has been employed at the Bonaventure for
14 of her 23 years in L.A. She works on the 27th floor and
also finds it nearly impossible to meet the hotel's cleaning
timetable, claiming some messy rooms may require 45 minutes
to an hour to make up.
"I'm
a single mother raising two kids, so the most important things
to me are health care, a good salary and job security. If
we don't find a just contract, we'll go on strike. We feel
prepared, we're ready to stay out until we get all we want."
I
ask about how deeply the solidarity runs among hotel and workers.
"I'm
not afraid," she says, "because the majority of
us are coming out."
PENNY
MOORE AND RAUL RIPOLL both say their working environments
have turned ugly. Ripoll, who spoke to the Weekly outside
of radio station KPFK, claims he and 12 other workers were
sacked in March because the Beverly Wilshire wanted to see
him, a longtime shop steward, removed just two weeks before
the start of negotiations. Moore says her union obtained a
Sheraton memo instructing management staffers to threaten
union workers with a lockout if they took up picket duty.
"That
was bad enough," she says, "but at the bottom of
the memo it says, 'Look at their faces, their expressions
- take note.' I knocked on my general manager's door and asked,
What's that mean?' [There was] silence, but I'll tell you
what I think it means. It means who can I break? Who can I
harass? Who can I target?"
Whitlock,
who has already signed up for 2 a.m.-to-8 a.m. picket duty,
has other worries that are no doubt shared by City Hall and
the business community.
"My
fear," he says, "is that after it's all settled
the business will still suffer, that it will hurt our business,
and some great workers will not come back."
Moore,
who works part-time in the current off-season, relies on her
job for all her health insurance and feels lucky that she
also draws income as a television writer's personal assistant,
but fears for her colleagues.
"The
majority are immigrants, and this is their first job. It scares
me when they come to me and say, 'Well, I'll work somewhere
else and get health insurance - it's the law.'"
Ripoll,
who rents a home in Valley Village, knows all about health
care and how bad things could get for his family if the hotels
get their way. He says the quality of care for his 20-year-old
son Richard, who has had six surgeries and is legally blind,
will be lowered while costing more money. As it is now, Richard
is able to work out in a gym and attend a job-training school.
"His
quality of life has improved," Ripoll says. "I remember
how families use to lock up their disabled kids - it was like
they didn't exist."
All
three negotiating HERE locals in Washington, San Francisco
and Los Angeles have authorized their representatives to call
a strike if they feel it's necessary, perhaps believing they
have little future to lose.
"Until
1992, they only put in pennies an hour into the pension fund,"
Moore says of the hotel owners. "Now they don't want
to increase our contribution for the first two years of a
new contract. After that, in the third year, they'll increase
it by one penny an hour. This is the biggest joke of all."
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